Innovation

Where could you be more crap?

Are you good at life? Could you be better? I’ve devoted hours to this elusive goal. Better at mindfulness. Better at writing newsletters. Better at being… better.[1]

Being better is, basically, leadership law:

Continuous learning
Executing
Innovating
Everything-ing

Even being better at failing. (Yep, apparently it is possible to fail at failure.)

Isn’t it good? Well yeah, maybe. But God, it’s exhausting. So much effort goes into being better. When do you get to be crap? I don’t mean feeling you’ve been a bit crap. Or that you haven’t done your best. I mean being crap on purpose.[2]

But… why would you? 🤯

Well, partly because there’s something liberating about not even intending to be great. And partly because, however marvellous you are, you won’t always add value.[3]

But also because not everything matters. At least not in the same way to the same extent at the same time. And figuring out what doesn’t matter leaves you more room for what does.

Also, whisper it, sometimes you just will be… a bit crap. 😱 So, to the extent that you can, you might as well be crap on purpose. Selectively, deliberately, and where your brilliant brain won’t make a difference.

Hang on a minute, what does that even mean?

Good question. What does being crap mean?

Is the outcome subpar?
Is the outcome fine but the expectation sky high?
Is the process less effort?

These are different things. They require a different response. And they can unfold in confounding ways. Fantasy expectation can obfuscate real need. Un-crap effort can produce a crap outcome.[4] And less effort can improve an outcome.[5]

And then, of course, there are degrees of crap. Sometimes more is more; sometimes it’s just meh. Sometimes the quality of attention is the difference between brilliance and balls-up.

But we often lump it together under one crap umbrella. Which isn’t helpful. So get curious instead. What does being crap mean in this context? What does it mean to you? What does it mean to someone else?[6] And: why?

It’s worth running a few experiments to figure this out. To gauge what being purposefully crap feels like. To sensitise yourself to its various qualities. And to find out where and how you could (or shouldn’t) be more crap. Here are three places you might start.


1. Where do you excel?

Excellence is satisfying. It makes us feel valuable.[7] Which makes excessive effort so enticing. But beyond a certain point, does being even more excellent make a difference? Does it serve you? Does it reduce your attention for other stuff? Could less effort in the process – being “a bit crap” – free you up elsewhere?

Run some experiments where you excel. Which bits of a task require your brilliance? Which just need competence? Where could you give less – perhaps in thinking time, detail or extras? What actually makes the difference? Your less will probably still turn out to be more.[8]

Get curious, too, about what’s actually valued. You might discover your extra effort isn’t. Or gets in the way. Which can be annoying, and disheartening, and more fool them, etc. But it’s also useful data in deciding what deserves best-brain. And what doesn’t.

2. Where do you secretly fear crapness?

Enough of excellence. Where do you give too much for fear of being not enough? What do you fear might be revealed without such diligence?

Fear might be essential, even enjoyable. But it also provokes all manner of peculiarities. Like going the extra fifty miles instead of one. Or ploughing in hours of thought where two would do.[9] Because if you didn’t, who knows what might emerge? 😬

Put your secret crappiness to the test. What happens if you ease off a bit? Where can you ease off? Where do you need to make more effort? What’s the sweet spot between underdone and overblown? Or between your fear-filled expectation and actual need?[10] And does your fantasyland perception of "crap" baffle everyone else?

3. Where does it just not matter?

The day other day, my (very patient) niece gave her (not very patient) aunt a cello lesson. Said aunt had always assumed an affinity with the cello. Sure, there’d be the odd duff note. And third position might be a stretch. No matter. She’d be singing out Elgar’s Cello Concerto in no time.

Reader, it’s true. I was singing the concerto in no time. I just wasn’t playing it. Turns out I find the cello both quite tricky and verrrrry painful.[11] I wasn’t just a bit crap. I was utterly crap. I couldn’t trap the strings. I played all over the bridge. I could barely hold the bow.

BUT

It was really fun! Because none of it mattered. Who cares if I suck at cello?[12] Not even me, despite my massive ego.

The thing about my job, and probably yours, is that there’s not much opportunity to be overtly crap. To be deliciously, delightfully rubbish. To revel in hilarious, abject failure precisely because it doesn’t matter. To care about process instead of outcome and notice how that feels. That’s hard in the whirl of work.

Which is a shame. Because actually, being deliberately crap is incredibly freeing. Sure, you might learn something. You might even discover a new talent.[13] But that’s not the point. It doesn’t matter. Literally no one cares, including you. Phew.

So again: get curious. What does being crap mean, and when, and why? Where is best-brain not required? When is effort driven by fear? How can you trade less effort on what doesn’t matter for more on what does? Where does being crap free your soul? 🥳

This is how to be more crap.[14] Not blithely and wholesale. But discretely, purposefully and, with a spot of luck, hilariously. So go on, kick up a stink! 👋

Keen to get curious and fancy a spot of help?

Get intensely curious about who you are, who you’re not, and what actually matters with Impertinent Questions. My nosiness meets your context each weekday for a month.

Get curious with The Curious Leader newsletter direct to your inbox. Longform, practical, personal opining on curiosity in leadership. Like today’s on FOBFO-busting, or this one on owning your success.


 [1] Perhaps I should apply for BBC Director of Better.

[2] I’m currently in hostage negotiations with the “delivery” “service” Yodel, which has hijacked my parcel. Serious commitment to ‘be more crap’, there.

[3] And might make it worse. By redirecting attention towards you. Or asking redundant questions. Or squashing someone else’s opportunity. Or…

[4] I know, so unfair.

[5] As above.

[6] Like this morning, when a friend with an actual degree in maths described himself as ‘a crap mathematician’. 🙄

[7] And no wonder. More effort + more talent = better results is a very sticky notion. And makes more talent + tiny effort = same results seem terribly unfair. Although the hard work + talent = success equation collapses anyway because it’s so often trumped by privilege = success. Which isn’t to suggest you can’t be talented and hard-working and privileged (👋). Or a privileged distaster. But you won’t have to be as talented or as hard working to get further than someone with less privilege. Tricky, but true.

[8] Just don’t be a wally.

[9] Fear also provokes avoidance. On which: this.

[10] Years ago I spent fear-stained hours perfecting practice tracks for my choir. Just in case they weren’t (tr: I wasn’t) quite good enough. Pointlessly, as it turned out: they only ever got a brief, half-arsed listen anyway. So now they’re crap. I record one improvised version, and that’s it. Doing them quickly and crappily has saved me buckets of time. And: no one cares! 🤦‍♀️ Plus I preserve my energy for rehearsals, which is where my best brain really matters. (And where I change everything anyway.)

[11] Tragically, my callous heart hasn’t extended to callused fingers.

[12] Possibly the neighbours.

[13] I haven’t. But my kind niece has agreed to another lesson. I have agreed to be better behaved and less impatient. Unclear which will transpire.

[14] Has this post become unintentionally meta? 😬

How could you be less rush, more roll?

The other day a colleague told me they weren’t going to rush. Not only then, but ever. Why? They’ve spent their life rushing. To work! In work! From work! At home! With friends! All rush. 😫

So they’ve decided not to. Time for a micro-task? Leave it. Running late? Saunter on. Caught in a queue? Meh.

Good, no? Except… the whole thing made me feel incredibly antsy.[1] Until I realised that actually, they’d end up more efficient by not rushing. Multitasking = multifail. Etc.[2] And even if they weren’t more efficient they’d probably be more mindful. Or something. Phew, order restored.

Their take on my insight?

🙄

I’d missed the point. Not rushing wasn’t a sneaky scheme to cheat productivity. Or be an indefinably better person. It was just what it was: not rushing. The end. 🤯

And hey, that makes sense. Consider the lilies of the fields…[3] Etc. But then what? I love an intellectualised concept, but what does it mean in practice? Where’s the line between not-rushing and not-getting-on? Or between being fast and being rushed? How can you tell one from the other? And how do you cope without the sweat-drenched, brain-focused WHOOSH! of a deadline?

What’s the rush?

Let’s step back a bit. Why are you rushing in the first place? I'm not suggesting you channel your inner sloth. Just get curious. What is the consequence of not racing ahead? Is that really true? Does it matter?[4] Fan of nuance that I am, I’d venture that it probably depends.[5] Some things are time-bound. I’d still rather catch the train than not, for example. So there’s that.

But lots of things don’t have inherent so much as imposed deadlines. “I’ll get this done by x time, so I can fit in y before I do z. And then tomorrow I can crack on with a.” But again, why? What’s lost if you don’t? What’s gained if you do?

Ugh. Such boring, obvious, coachy questions. 🙄 And honestly, who has time to live their life in constant ponder?[6][7] But actually, I don’t think you always need to answer those questions – so much as ask them. It’s a sort of mental intervention: pausing the rush in your mind to rush a bit less in practice. If nothing else, it gives you a bit of choice: rush, or don’t. Just make sure you own what you choose.[8]

What do you rush?

A funny thing: the leaders I work with don’t rush everything. Most of them won’t rush strategic decisions. Or budget forecasts. Or tricky conversations with the team. Etc.

But most of those leaders will rush themselves. How? Sometimes by rushing the stuff that makes life calmer. Like time to decompress after one of those tricky chats. Or by squeezing the stuff they love so there's more time for stuff they don't.[9] Which is odd, really. Because who has time to dispense with joy?

If you are going to rush, you might as well rush everything equally. Except you probably won’t. So why do you rush some things and not others? And what about the reverse: what do you savour, for good or ill? If you audited this day, would you be content with what was rushed, or not, or savoured?

What’s your post-rush recovery time?

We don’t really think about this mid-rush, but rushing isn’t finite. The reason to rush might end with the deadline, but the effect of rushing tends to hang around. And hey, that’s not necessarily bad. It might be a sense of delicious triumph, of having made it against the odds. In which case: hurrah for you! 🙌

But mostly, I reckon it’s just tiring. Because it’s actually quite hard to pull your attention away from the deadline that's been consuming your energies. Or to feel calm, or present, or ready for the next thing. At least for a while.

What if you added up the rush time plus the recovery time? Would you end up in the same place as if you hadn’t rushed? My strong hunch is: yes. Not always, and not for everyone. But often enough to give one pause.

Want the whoosh without the weep?

Maybe you need a deadline to channel your inner brilliance. Maybe, like me, you actually enjoy that glorious sprint to the finish. In which case, might I commend One Step Forward to chunk the madness? That way, when the deadline looms you can hurtle on with the hard yards done.[10] And focus more (not entirely) on being your brilliant self. And less (not entirely) on panic-ploughing through the mud. It’s not about trying to turn yourself into someone who doesn’t respond to deadlines. It is about giving yourself the best chance to be you. Slowly, slowly, catchy bum rub.[11]

Keen to get curious and fancy a spot of help?

Get intensely curious about who you are, who you’re not, and what actually matters with Impertinent Questions. My nosiness meets your context each weekday for a month.

Get curious with The Curious Leader newsletter direct to your inbox. Longform, practical, personal opining on curiosity in leadership. Like today’s on FOBFO-busting, or this one on owning your success.


[1] I hate being late. But I love other rush-related stuff that I won’t mention in case I sound like a twat.

[2] Also, the notion that women are brilliant at multitasking is one of the most insidious excuses for the quantities of unpaid labour dumped on them. Everyone’s shit at multitasking. And, like all things patriarchy, it does a disservice to men as well as women.

[3] “Consider the lilies of the field, how they grow; they toil not, neither do they spin: And yet I say unto you, That even Solomon in all his glory was not arrayed like one of these.” (Matthew 6:28, The Bible: King James Version)

[4] These are two of the most helpful questions you can ask, imho. A question (or two) for all seasons.

[5] I imagine there are examples where being in a rush is preferable to being quick. I just can’t think what they might be. CPR came to mind, but even that needs to be steady rather than racy – roughly 2 compressions per second, according to the British Heart Foundation. Btw, they offer free CRP training on your phone or tablet. It takes just 15 minutes. It could save a life.

[6] Which is why it’s much more sensible to be consistently curious. Constant anything is pretty exhausting.

[7] Then again, who has time not to?

[8] It’s much more powerful to own your own decisions than to pretend they’re someone else’s. You’ll come across as clearer in yourself, as well as in your motivations. Which also means colleagues (or friends and family) are more likely to know where they are with you.

[9] Is all this selective rushing because they’re kinder to other people than to themselves? It’s a coaching question so tremendously clichéd I hesitate to commit it to print. But lots of leaders I know really wouldn’t treat their teams the way they treat themselves. Which is intriguing for all sorts of reasons. Do they consider themselves more able than their teams? Or more deserving of mistreatment? Discuss.

[10] I should add that lots of my clients use One Step Forward to avoid running up against deadlines altogether. And that’s cool too.

[11] I love this phrase, which I think was born of a malapropism-cum-mondegreen. You’d have to ask its originators, those marvellous folks at Advai, for the full explanation. It is entirely irrelevant to what they do (clever things that stress-test AI). But a phrase like this deserves to be out in the world!

What's your FOBFO?

Today’s cheery topic is… FEAR. 🙀😬😭 For clarity, not the fear of danger.[1] I'm curious about a different sort of fear, that of being found out. Or FOBFO for short. Do we all have it? Pretty much. Would we prefer not to disturb the dragon? Yep. But does FOBFO show you where to get curious? Hell, yes!

What do you already know?

Three reasons we keep reinventing the wheel

Why do we start afresh when we don’t really need to? Well, probably lots of reasons. But here are three I regularly encounter – for myself as well as my clients:

  1. Successful people tend to shove success round the next corner
    So when stuff goes well you simply say: NEXT! And don’t pay attention to what actually worked, what helped it to work, and what could potentially be extracted, tweaked and applied elsewhere. (Unlike when stuff goes wrong. And sure, you can learn from mistakes, but it’s a bit half-arsed to forget the triumphs.)

Ferret out your curious conspirators

Solo curiosity is fun. Unfettered navel-gazing. Only your own questions. No pesky interruptions to your pursuit of answers. It’s marvellous. And incredibly valuable. Right up until it isn’t. Because then it’s slow. And lonely. And strewn with assumptions waiting to trip you up.

Be a pragmatic radical

Question with fervour. Experiment with vigour. Imagine with soaring mind and courageous heart. But not at the expense of getting stuff done.

Hit pause. Get curious about where you are, and what’s already there. Interrogate what matters now. Relevance can be short-lived. Pay attention to the next best step. You might be better served applying what you’ve discovered than trying to discover yet more. And watch for duplication. No one will thank you for wasting your effort, and still less for wasting theirs. 

Don't run from confusion – get curious instead

Confusion can induce even the bravest leaders to hide behind the sofa. At best, it wastes time. At worst, it creates an almighty mess. Which requires nerves of steel just to contemplate. Let alone unravel. No wonder we run for the hills.

Luckily, we can just get curious instead. Curiosity acts like an antidote to confusion.

No one owns curiosity – and yours is not enough

Don’t be half-arsed with curiosity. There’s no joy in half the team getting curious while the rest don’t bother. Or just a handful feeling curiosity is allowed. Or the entire team learning that one curious leader = no-curiosity-for-anyone-else-ever.

Everyone can be curious, and everyone’s curiosity is needed. So embrace the lot. All of it. For and from everyone.

Easier said than done? Yep.

Be a better leader: get curious

One size doesn’t fit all. There’s no one way to be a leader, and just because that ‘tried and tested’ advice worked for them doesn’t mean it will for you. Or even could. So consider yourself released. From the expectation that effective leaders do x or y. And the bafflement that z seems to hinder, not help.

Instead: get curious. Find out how you can be a better leader.

Is vulnerability valuable?

Is vulnerability valuable? I don’t have a glib answer to that question so, for a more thoughtful exploration, have a listen to our episode on the OneFish podcast.

It was a pleasure to tease out vulnerability in leadership (and scat) with the marvellous Dr Carrie Goucher. Seeking to elucidate and distil the notion of vulnerability also made me feel quite vulnerable. Which added an intriguingly meta aspect to our conversation.

Innovation series: Marieluise Maiwald on the challenge of the new

Leadership-coach-Marieluise-Maiwald.jpg

In the second of our innovation podcasts Kamala speaks to Marieluise Maiwald, who's putting innovation into practice by challenging herself to do something new every week this year. They talk about the appeal of the new, why stepping away from comfort can reap rewards and why constant maximisation can be the enemy of innovation.

Marieluise Maiwald is an internationally experienced leadership development professional and coach with a background in consulting. She currently works as a Project Director for Duke Corporate Education in London and is responsible for designing and delivering learning programmes for executives around the world.

Alongside programme delivery, Marieluise offers coaching and workshops to people wanting to bring real change to their lives. To stay credible and authentic for her clients, Marieluise has decided to delve into a different challenge every week in 2016, from speaking at Speaker’s Corner to swimming in icy waters. She posts her experiences and learning in weekly blogs and videos on Defying Gravity.

Innovation series: Nick Parker on creativity and improvisation at work

Writing consultant Nick Parker

In the first of our new podcast series on innovation, Kamala talks to Nick Parker about improvisation and creativity at work. From autobiographical haiku to design thinking, they discuss the freedom in limits and the business case for spontaneity. Oh, and why your creative career probably shouldn't begin with naming your first born.

Nick Parker is a writer who works with brands and businesses. He helps them pin things down, and shake things up. That usually means helping them tell their stories, helping them find their tone of voice, and helping them to use writing to think more clearly and creatively.

He’s a speechwriter for Fortune 10 CEOs, has trained government ministers and radio DJs, and once wrote a paragraph that saved ten million quid. (Or thereabouts.)

Before all that, he was a journalist, magazine editor and author. His collection of short stories, The Exploding Boy, was published to critical acclaim in 2011. (‘Astonishing, proof the short story is still a public good,’ said The Guardian, which was nice of them.) And once upon a time, he was a cartoonist for Viz.