With the bank holiday behind us, and September drawing near, it’s either time for fresh challenges – or a dash to sunnier climes.
For those of us staying put, our challenges might be new projects, new responsibility, perhaps even a new job. It’s a fair bet that, whatever’s involved, you’ll need your communication skills in limber form.
Communicating is at the heart of what we do – even when we’re unaware of it. From brief ‘hellos’ to major presentations, we continuously send out verbal and physical messages. And sometimes those messages just get lost in translation.
Communication with clarity, impact and authenticity can transform encounters from confusing and pointless to motivating and effective. It helps us express what we want in the way that we want. And it helps us hear and understand what others are saying – or not saying – so we can respond relevantly.
We are, of course, all different, with individual forms of expression. Yet we also face many of the same issues when it comes to communicating at work. Below we share a few basic tips to help you greet new challenges with communications gusto.
Match tone with meaning
Think about how you’re saying what you’re saying. Does your tone match your meaning? Don’t undercut your words with an unconvincing delivery. They’ll lose their impact – and so will you.
Plan for challenge
Plan in advance for challenging encounters. Work out key points and the most appropriate language to deliver them. Is what you're saying fair? Is it confusingly indirect? It is marked by fact or irritation? And is it constructive – does it help the other person to share your perspective rather than stick doggedly to theirs? A little planning will help you be calm and direct without aggression.
Listen and respond
Pause for a moment. Are you aware of your audience? Are you listening and responding to them? Or are you focused solely on pushing out your own messages? Creating moments to tune into verbal and non-verbal signals will help you remain relevant – and help what you say to land.
A dual sense of understanding and being understood is fundamental to reducing stress and boosting enjoyment. And, given the amount of time we spend at work, it's worth making the effort to achieve!